Browsing by Author Haddad, Reda Nassif
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3-tier Service Level Agreement with automatic class upgrades. (Under the direction of Dr. Yannis Viniotis). Tremendous efforts have been spent on devising mechanisms that would provide Quality of Service (QoS) needed by various applications, and network operators have spent a lot of resources trying to fit their networks with differentiated services capabilities. One of the Service Level Agreements (SLA) promising to sell these QoS services is the "triple play" SLA, bundling 3 classes of services targeting voice, data and video. In particular, circuit switched network operators envision the triple play SLA as essential to revenue maintenance, customer retention, and growth. It is the...